Pricing, booking, cancellations, and refunds

1. Displayed prices

Prices are shown in the currency stated on the storefront. A “from” price describes the lowest standard configuration represented by that listing and may depend on dates, group size, duration, or selected options.

Before payment, the written quote states the final consumer total, currency, mandatory taxes and charges, and each optional service selected by the customer. Optional upgrades are shown separately from mandatory costs.

2. What a quote includes

• The exact property, vessel, experience, transport, or service.
• The identified local provider and its verified RNT when required for a service in Colombia.
• Dates, service schedule, group size, and confirmed capacity.
• Included staff, crew, equipment, amenities, refreshments, fuel, or other items.
• Excluded items and customer-selected options.
• Final price, currency, payment recipient, deposit, balance due date, and quote expiration.
• Cancellation, change, refund, no-show, damage, weather, safety, and provider rules.

3. Booking process

Send your requested date, group size, and service details. We will prepare or obtain a written quote based on current availability.

Review the quote and service agreement, complete the required payment, and receive written confirmation. An automated inquiry receipt does not reserve inventory.

4. Payments and deposits

The quote states whether a deposit or full advance payment is required. Last-minute bookings may require full payment. The balance must be paid by the stated deadline to keep the reservation.

A deposit is non-refundable only when that condition is clearly stated before payment. For a managed booking sold by GO ELITE LLC, payment goes to GO ELITE LLC through the stated invoice, card processor, payment link, or documented transfer. A provider-direct quote identifies the provider as seller and payment recipient.

5. Customer cancellations and changes

Cancellation deadlines and refund amounts are stated in the quote or service agreement. Late cancellations and no-shows may forfeit a deposit or the full amount when disclosed in advance.

Date, guest, route, schedule, or service changes require written approval and may change the price. A provider may offer rescheduling when the original terms allow it and the requested replacement date is available.

6. Provider cancellations and service problems

If the confirmed provider cannot perform the service, GO ELITE LLC will coordinate the remedy stated in the booking agreement, which may include a comparable replacement, rescheduling, a proportional refund, or a refund of the affected service.

Report a material service problem promptly so the provider and coordination team have an opportunity to address it while the service is underway.

7. Weather, safety, and force majeure

For vessel charters, the captain and port authorities decide whether navigation is safe. A route, departure time, anchorage, or service may be changed for weather, safety, mechanical, or official reasons.

The yacht agreement states whether a cancellation leads to rescheduling, a proportional refund, or another remedy. Similar provider-specific rules apply to properties, transport, and experiences affected by events beyond reasonable control.

8. Damage deposits and additional charges

When a refundable damage deposit is required, the agreement states the amount, payment method, inspection process, release timing, and permitted deductions. Damage beyond the deposit may remain the customer’s responsibility.

Authorized extra time, extra guests, additional services, damage, fines, or costs caused by violating the agreed rules may be charged as described in the service agreement.

9. Receipts, questions, and disputes

Payments and booking changes are documented through the invoice, processor receipt, written confirmation, or signed agreement. Keep those records until the service and any deposit return are complete.

Questions, cancellation requests, and billing concerns may be sent to jc@elitecartagena.com. Please contact us before initiating a payment dispute so we can review the booking record and proposed resolution.